Moodle Resources at Drew

Moodle Policies

Introduction to Moodle for Students

Moodle for Faculty (Working Document - Last Updated 3/10/20)

Remote Instructions Resources - a Moodle course for faculty

Student Remote Learning with Moodle (Working Document - Last Updated 3/10/20)

Moodle Status (Moodle is currently hosted by Moonami, so this link takes you to their site)

Common Problems and Suggested Steps

NOTE: P stands for Problem, S stands for Suggested Steps.

P: I can't log in to Moodle!
S: First check https://status.moonami.com/. If nothing is reported there, are you able to log in to TreeHouse or your Drew email?
If not, please email helpdesk@drew.edu with information about what is happening: what browsers have you tried? What error do you get?

P: I am getting a 500 error when logging in/logged in to Moodle.
S: Recently, Drew’s Moodle Site has transitioned to a hosting service. Check the Moonami Status Page for degradations in service or outages: https://status.moonami.com/. A 500 error is typically resolved in under 10 minutes.

P: My “Quick Grading” page in Moodle is taking a long time to load.
S: We recognized and worked with our Moodle host to resolve a problem with grading recently. If you have not cleared your browser cache and cookies, please try that; you can also try using a different browser to see if the behavior improves. 

P: My “Quick Grading” page in Moodle isn’t showing any of my students’ work.
S: Please make sure that any filters in the “View all submissions” screen are reset to default. For example, look at the Students’ first name/last name filter and make sure it says “All.”

P: I am trying to message my students using Quickmail and no one is receiving an email.
S: Please make sure to select “All in course” when composing an email.

P: I am trying to message my students from the Participant List, but it reads, “"formatnotsupported". No message went out.
S: Sending a message in Moodle from the “Participant” tab is not a reliable way to send a message. Please use either the Announcement Forum (remember, there is a 30 minute editing time-delay by default), or use “Quickmail.”

P: My students can’t see their course.
S: First, please double check that your course is visible to students by going to “Edit Settings” and choosing “Show” next to “Visibility.” Remember to click Save and display.

P: One of my students need extra time on an exam.
S: Watch this tutorial about Adding a student override to a quiz.

P: My professor says the course is visible, but I cannot see it.
S: Please confirm in TreeHouse on your course schedule, or with the Registrar’s office, that you are enrolled in the course. If you are, please email helpdesk@drew.edu with the course information (name, number, section) and professor’s name.