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Please note that the Duo self-service page was recently updated, so the steps and images below need to be updated. We are working through the existing documentation to make these updates as quickly as possible. |
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If you have enabled Duo Restore, you should follow the instructions to Restore your account found here. |
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- Install Duo Mobile from your app store/play store if it isn’t installed from a backup
On the computer:
- Go to drew.edu/duo.
- Let the Duo Push time out (that is, do nothing).
- On the “Duo Push timed out” screen, click the “I got a new phone” link.
- Click the “Text me a link” button.
- Open the text message on your phone and follow the link.
- Click “Save” on your phone.
- Exit the Duo Mobile app.
- Click “Continue” on the computer.
- Approve the Duo Push on your phone.
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