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Student Remote Learning with Moodle (Working Document - Last Updated 3/10/20)
Moodle Status (Moodle is currently hosted by MoodleUS, formerly Moonami, so ; this link takes you to their siteTwitter feed)
Common Problems and Suggested Steps
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P: I can't log in to Moodle!
S: First check https://statustwitter.moonami.com/MUS_Updates. If nothing is reported there, are you able to log in to TreeHouse or your Drew email?
If not, please email helpdesk@drew.edu with information about what is happening: what browsers have you tried? What error do you get?
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P: I am getting a 500 error when logging in/logged in to Moodle.
S: Recently, Drew’s Drew’s Moodle Site has transitioned to a hosting service. Check the Moonami is hosted by a company named MoodleUS. Check their Status Page for degradations in service or outages: https://status.moonamitwitter.com/MUS_Updates. A 500 error is typically resolved in under 10 minutes.
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